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Vice President (VP), Revenue Cycle, Sutter Health System Office (SHSO)

Sutter Health

This is a Full-time position in Roseville, CA posted June 13, 2019.

Position Overview: SUMMARYThe Vice President, Revenue Cycle provides strategic direction and oversight of the shared services revenue cycle operations for the Sutter Health System, including medical foundations and 27 hospitals.

This position is responsible for patient financial services, health information management, patient access, charge data master and revenue integrity.

Qualifications: EDUCATION Minimum of Bachelor’s degree in Healthcare or Business Administration, Accounting, Finance, or closely related field required; Master’s degree is preferred.

REQUIRED KNOWLEGE Strong overall healthcare business knowledge/ insight In depth knowledge of hospital operations In-depth knowledge of finance functional operations, systems and sub-systems, particularly in the area of healthcare revenue cycle applications including billing, accounts receivable (AR) and cash management, patient registration, professional services coding compliance regulations and requirements managed care contractual terms and requirements, health insurance practices, industry regulatory requirements, business office operations, accounting, and industry standards for healthcare revenue resolution management practices.

This knowledge should cover all areas of healthcare finance, including hospital, skilled nursing, physician and ambulatory/ outpatient services Strong knowledge of Finance/ AR-related healthcare and reporting technology Advanced knowledge of Microsoft Suite
– particularly Excel Knowledge of key healthcare industry financial performance/ statistical indicators Knowledge of eliminating process complexities with an objective of performance improvement/ cost reduction Deep understanding of developing a comprehensive/ compelling business case Knowledge of effective communication vehicles and practical applications In-depth awareness of all applicable rules, regulations and standards, particularly including current Medicare and Medi-Cal compliance requirements Comprehensive knowledge of healthcare coding compliance requirements/ issues PREFERRED KNOWLEDGE Familiarity with standard program/ project management tools and techniques Awareness of cultural considerations Understanding of principles behind creating Sourced and Shared Services Knowledge of Change Management methodologies and techniques Awareness of large performance improvement-related programs across Sutter Health REQUIRED EXPERIENCE Significant experience managing all aspects of revenue cycle operations from initial patient contact through successful collection/ reporting outcomes Seasoned professional management experience in the healthcare financial services field, with a work record that demonstrates leadership in alignment with the core values of the organization and proven negotiating skills Significant experience in revenue cycle-related healthcare provider-based design and optimization, consulting and project management Experience reviewing and managing contracts, managing contractor/ vendor relationships, establishing service level agreements, and monitoring delivery of services provided Experience estimating costs/ benefits PREFERRED EXPERIENCE Practical experience deploying Lean Six Sigma-based programs Experience implementing large shared services or managing outsourced functions Experience leading large-scale change efforts Experience in implementing automated patient web portals allowing patients to schedule appointments, update information, and pay bills online REQUIRED SKILLS Financial management skills, including the ability to analyze financial data for operations, budgeting, auditing, forecasting, accounting, AR and reserve analysis, market analysis, staffing and financial reporting Strong leadership skills to motivate cross-departmental teams’ performance towards excellence using team concepts and consensus-building management styles Advanced/ effective interpersonal, written/ verbal communication and presentation skills, along with the ability to communicate complex finance concepts to others without a finance background Demonstrated ability to engage in positive, powerful persuasion with individuals or groups with diverse opinions and/ or agendas, leading to outcomes that meet identified goals Ability to analyze and resolve complex problems necessary to develop and administer multifaceted revenue cycles processes, regardless of whether issues originate in an area under direct or indirect control Ability to enlist cooperation and build teams committed to carrying out initiatives in environments that may be resistant to change and not under the incumbent’s direct authority Ability to translate key performance indicator levels into a finance-based business case, then design, implement, and manage more effective/ efficient processes The ability to maintain a high level of positive energy/ creativity during periods of elevated work demands Ability to function effectively as a team leader and member, engaging others as appropriate Ability to prioritize multiple objectives in a rapidly changing environment, and deliver quality outcomes Advanced program/ project management skills Advanced skills in spreadsheet, project management, word processing and presentation software, preferably Microsoft Suite Ability to develop and maintain effective relationships at all levels throughout the organization Organization: Sutter Health System Office Employee Status: Regular Employee Referral Bonus: No Benefits: Yes Position Status: Exempt Union: No Job Shift: Day Shift Hours: 8 Hour Shift Days of the Week Scheduled: Monday-Friday Weekend Requirements: Other Schedule: Full Time Hrs Per 2wk Pay Period: 80 EDUCATION Minimum of Bachelor’s degree in Healthcare or Business Administration, Accounting, Finance, or closely related field required; Master’s degree is preferred.

REQUIRED KNOWLEGE Strong overall healthcare business knowledge/ insight In depth knowledge of hospital operations In-depth knowledge of finance functional operations, systems and sub-systems, particularly in the area of healthcare revenue cycle applications including billing, accounts receivable (AR) and cash management, patient registration, professional services coding compliance regulations and requirements managed care contractual terms and requirements, health insurance practices, industry regulatory requirements, business office operations, accounting, and industry standards for healthcare revenue resolution management practices.

This knowledge should cover all areas of healthcare finance, including hospital, skilled nursing, physician and ambulatory/ outpatient services Strong knowledge of Finance/ AR-related healthcare and reporting technology Advanced knowledge of Microsoft Suite
– particularly Excel Knowledge of key healthcare industry financial performance/ statistical indicators Knowledge of eliminating process complexities with an objective of performance improvement/ cost reduction Deep understanding of developing a comprehensive/ compelling business case Knowledge of effective communication vehicles and practical applications In-depth awareness of all applicable rules, regulations and standards, particularly including current Medicare and Medi-Cal compliance requirements Comprehensive knowledge of healthcare coding compliance requirements/ issues PREFERRED KNOWLEDGE Familiarity with standard program/ project management tools and techniques Awareness of cultural considerations Understanding of principles behind creating Sourced and Shared Services Knowledge of Change Management methodologies and techniques Awareness of large performance improvement-related programs across Sutter Health REQUIRED EXPERIENCE Significant experience managing all aspects of revenue cycle operations from initial patient contact through successful collection/ reporting outcomes Seasoned professional management experience in the healthcare financial services field, with a work record that demonstrates leadership in alignment with the core values of the organization and proven negotiating skills Significant experience in revenue cycle-related healthcare provider-based design and optimization, consulting and project management Experience reviewing and managing contracts, managing contractor/ vendor relationships, establishing service level agreements, and monitoring delivery of services provided Experience estimating costs/ benefits PREFERRED EXPERIENCE Practical experience deploying Lean Six Sigma-based programs Experience implementing large shared services or managing outsourced functions Experience leading large-scale change efforts Experience in implementing automated patient web portals allowing patients to schedule appointments, update information, and pay bills online REQUIRED SKILLS Financial management skills, including the ability to analyze financial data for operations, budgeting, auditing, forecasting, accounting, AR and reserve analysis, market analysis, staffing and financial reporting Strong leadership skills to motivate cross-departmental teams’ performance towards excellence using team concepts and consensus-building management styles Advanced/ effective interpersonal, written/ verbal communication and presentation skills, along with the ability to communicate complex finance concepts to others without a finance background Demonstrated ability to engage in positive, powerful persuasion with individuals or groups with diverse opinions and/ or agendas, leading to outcomes that meet identified goals Ability to analyze and resolve complex problems necessary to develop and administer multifaceted revenue cycles processes, regardless of whether issues originate in an area under direct or indirect control Ability to enlist cooperation and build teams committed to carrying out initiatives in environments that may be resistant to change and not under the incumbent’s direct authority Ability to translate key performance indicator levels into a finance-based business case, then design, implement, and manage more effective/ efficient processes The ability to maintain a high level of positive energy/ creativity during periods of elevated work demands Ability to function effectively as a team leader and member, engaging others as appropriate Ability to prioritize multiple objectives in a rapidly changing environment, and deliver quality outcomes Advanced program/ project management skills Advanced skills in spreadsheet, project management, word processing and presentation software, preferably Microsoft Suite Ability to develop and maintain effective relationships at all levels throughout the organization