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Unit Coordinator – Emergency Department

Aspen Valley Hospital

This is a Full-time position in Pitkin County, CO posted May 15, 2019.

Job Summary: Under general supervision and according to established policies and procedures, provides clerical support for assigned nursing unit.

Transcribes physicians orders, schedules diagnostic tests, surgery, and therapies for patients; assembles, maintains, and disassembles patient charts; answers telephone and patient intercom calls; providing routine, approved information and relaying other calls and messages.

Communicates and coordinates in a knowledgeable and courteous manner with others.

Maintains confidentiality of patients, medical staff and other employees.

Supports the image of the hospital and medical staff within the hospital and the community.

ESSENTIAL FUNCTIONS 50% I ESSENTIAL JOB DUTIES Functions as a hub of flow and communication for the emergency department for our staff, patients, visitors, consulting physicians and other AVH departments.

Provides clerical support for ED: transcribes physician orders, schedules diagnostic tests, surgery, and therapies for patients.

Assembles, maintains, and disassembles patient charts, and maintains ER logbook accurately and legibly.

Files lab or diagnostic results to charts in a timely fashion.

In a professional fashion, answers telephone and patient intercom calls.

Provides routine, approved information via telephone as needed.

Contacts consulting physicians per MD request (for patient consultation, transfer, etc) II SERVICE EXCELLENCE/CUSTOMER SERVICE Communicates with kindness and professionalism to patients, visitors and families in the ER or on the telephone.

Communicates well with various hospital departments and nursing units.

III PATIENT SAFETY CONFIDENTIALITY Adheres reliably to all accepted patient safety standards Identifies and promotes new learning around changing patient safety standards of practice Follows all security, confidentiality, and privacy policies IV UNIT SPECIFIC DUTIES RESPONSIBILITIES / DAY TO DAY OPERATIONS Performs clerical support and administrative duties as needed or requested in a timely manner; this includes ordering of clerical or departmental supplies, submitting departmental work orders and other unit specific needs.

Promptly answers calls from patient triage area and immediately notifies nurse, tech or ambulance personnel.

Is familiar with PageGate paging system to page medical or administrative support as needed.

Understands various group pages.

Notifies appropriate personnel and departments of an impending surgery or patient admission.

Copies and assembles patient charts to accompany transfer patients to receiving facility.

Provides EMTALA forms to ER MD for completion prior to transfer.

Communicates drills or overhead page alerts clearly and efficiently as directed.

Cooperates in training new departmental employees on basic ER Meditech functions.

Daily pickup and distribution of emergency department mail.

Actively participates in department meetings with attendance of 80% or better.

Read and respond appropriately to departmental email and postings.

Maintains awareness of AVATAR patient satisfaction improvement initiatives.

V LEADERSHIP Demonstrates responsibility and accountability for own professional decision making Participates and contributes to unit meetings and activities POPULATION SPECIFIC CRITERIA N/R Ensures developmentally and medically appropriate care for all patient populations and age groups.

VII CORE VALUES 50% Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients expectations.

Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patients safety above all else.

Teamwork:works collaboratively with physicians and other staff and assists whenever possible.

He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals.

Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly.

He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.

The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospitals guiding philosophies and policies, and follows through on commitments and physician orders.

He/she provides complete and accurate information to the Physician and/or other members of the work team.

takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled.He/shedemonstrates character, conviction, and honest and ethical behavior in all interactions with others.The employees word can be trusted.Behavior isconsistent with these AVH Core Values KNOWLEDGE, SKILLS ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS High school graduate Clerical experience preferred KNOWLEDGE AND SKILL REQUIREMENTS Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently LANGUAGE SKILLS Ability to read and communicate effectively in English Spanish preferred WORKING CONDITIONS Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed to stressful situations DESCRIPTION OF PHYSICAL DEMANDS PHYSICAL DEMANDS On-the-job time is spent in the following physical activities.

– Percent of Time
– Stand: 10% Walk: 20% Sit: 60% Talk or hear: 99% Use hands to finger, handle or feel: 60% Push or pull: 5% Stoop, kneel, crouch or crawl: 5% Reach with hands and arms: 40% Taste or smell: 5% This job requires that weight be lifted or force be exerted.

– Yes/ No
– Up to 10 pounds: yes Up to 25 pounds: yes Up to 50 pounds: no Up to 100 pounds: no More than 100 pounds: no This job has vision requirements as follows:
– Yes/No
– Clear close vision: yes Clear distance vision: yes Depth perception: yes Three-dimensional vision; ability to judge distances and spatial relationships: yes Ability to adjust eye to bring an object into sharp focus: yes Specific demands not listed: WORK ENVIRONMENT Job may have exposure to the following environmental conditions: -Yes/No
– Wet, humid conditions (non-weather): no Work near moving mechanical parts: yes Fumes or airborne particles: yes Toxic or caustic chemicals: no Outdoor weather conditions: no Extreme cold (non-weather): no Extreme heat (non-weather): no Risk of electrical shock: yes Work with explosives: no Risk of radiation: yes Vibration: no Hearing ability required for work environment is:
– Yes/No
– Ability to hear alarms on equipment: yes Ability to hear patient call: yes Ability to hear instructions clearly: yes
– Hi/Med/Lo
– The typical noise level for the work environment is: med Repetitive Motion Actions
– Percent of Time
– Repetitive use of foot control: 00% Repetitive use of hands: 70% Grasping
– simple/light: 40% Grasping
– firm/heavy: 5% Fine dexterity: 10% Job Summary: Under general supervision and according to established policies and procedures, provides clerical support for assigned nursing unit.

Transcribes physician’s orders, schedules diagnostic tests, surgery, and therapies for patients; assembles, maintains, and disassembles patient charts; answers telephone and patient intercom calls; providing routine, approved information and relaying other calls and messages.

Communicates and coordinates in a knowledgeable and courteous manner with others.

Maintains confidentiality of patients, medical staff and other employees.

Supports the image of the hospital and medical staff within the hospital and the community.

ESSENTIAL FUNCTIONS 50% I ESSENTIAL JOB DUTIES Functions as a hub of flow and communication for the emergency department for our staff, patients, visitors, consulting physicians and other AVH departments.

Provides clerical support for ED: transcribes physician orders, schedules diagnostic tests, surgery, and therapies for patients.

Assembles, maintains, and disassembles patient charts, and maintains ER logbook accurately and legibly.

Files lab or diagnostic results to charts in a timely fashion.

In a professional fashion, answers telephone and patient intercom calls.

Provides routine, approved information via telephone as needed.

Contacts consulting physicians per MD request (for patient consultation, transfer, etc…) II SERVICE EXCELLENCE/CUSTOMER SERVICE Communicates with kindness and professionalism to patients, visitors and families in the ER or on the telephone.

Communicates well with various hospital departments and nursing units.

III PATIENT SAFETY & CONFIDENTIALITY Adheres reliably to all accepted patient safety standards Identifies and promotes new learning around changing patient safety standards of practice Follows all security, confidentiality, and privacy policies IV UNIT SPECIFIC DUTIES & RESPONSIBILITIES / DAY TO DAY OPERATIONS Performs clerical support and administrative duties as needed or requested in a timely manner; this includes ordering of clerical or departmental supplies, submitting departmental work orders and other unit specific needs.

Promptly answers calls from patient triage area and immediately notifies nurse, tech or ambulance personnel.

Is familiar with PageGate paging system to page medical or administrative support as needed.

Understands various group pages.

Notifies appropriate personnel and departments of an impending surgery or patient admission.

Copies and assembles patient charts to accompany transfer patients to receiving facility.

Provides EMTALA forms to ER MD for completion prior to transfer.

Communicates drills or overhead page alerts clearly and efficiently as directed.

Cooperates in training new departmental employees on basic ER Meditech functions.

Daily pickup and distribution of emergency department mail.

Actively participates in department meetings with attendance of 80% or better.

Read and respond appropriately to departmental email and postings.

Maintains awareness of AVATAR patient satisfaction improvement initiatives.

V LEADERSHIP Demonstrates responsibility and accountability for own professional decision making Participates and contributes to unit meetings and activities POPULATION SPECIFIC CRITERIA N/R Ensures developmentally and medically appropriate care for all patient populations and age groups.

VII CORE VALUES 50% Patient Centered:is passionate about patient care, creating positive impressions on a consistent basis and exceeding our patients’ expectations.

Exhibits courtesy and sensitivity to the needs of patients and their families, responds with a sense of urgency to patient problems, anticipates patient requirements, responds proactively and places the patient’s safety above all else.

Teamwork:works collaboratively with physicians and other staff and assists whenever possible.

He/she openly shares information, provides feedback and participates in appropriate decision making as part of a team of healthcare professionals.

Hospital and departmental objectives are placed ahead of individual agendas Respect for Others:actively listens to others, takes other opinions into account, and communicates openly and honestly.

He/she demonstrates respect for others by being timely with communications, completion of tasks, and meeting attendance.

The employee is respectful of all physicians, colleagues, patients, visitors, and other stakeholders Accountability:takes responsibility for his/her actions, abides by the hospital’s guiding philosophies and policies, and follows through on commitments and physician orders.

He/she provides complete and accurate information to the Physician and/or other members of the work team.

takes personal pride and ownership in the quality of care and services provided to all internal and external customers Integrity:is truthful, trustworthy, and principled.

He/she demonstrates character, conviction, and honest and ethical behavior in all interactions with others.

The employee’s word can be trusted.

Behavior is consistent with these AVH Core Values KNOWLEDGE, SKILLS & ABILITIES EDUCATION/EXPERIENCE REQUIREMENTS High school graduate Clerical experience preferred KNOWLEDGE AND SKILL REQUIREMENTS Ability to concentrate and show attention to detail Relatively high degree of analytical abilities Strong interpersonal skills required Ability to work independently LANGUAGE SKILLS Ability to read and communicate effectively in English Spanish preferred WORKING CONDITIONS Normal patient care environment with little exposure to excessive noise, dust and temperature May be exposed to communicable diseases through normal or careless performance of responsibilities May be exposed to mechanical dangers associated with mechanical devices May be exposed to stressful situations DESCRIPTION OF PHYSICAL DEMANDS PHYSICAL DEMANDS On-the-job time is spent in the following physical activities.

Percent of Time
– Stand: 10% Walk: 20% Sit: 60% Talk or hear: 99% Use hands to finger, handle or feel: 60% Push or pull: 5% Stoop, kneel, crouch or crawl: 5% Reach with hands and arms: 40% Taste or smell: 5% This job requires that weight be lifted or force be exerted.

Yes/ No
– Up to 10 pounds: yes Up to 25 pounds: yes Up to 50 pounds: no Up to 100 pounds: no More than 100 pounds: no This job has vision requirements as follows:
– Yes/No
– Clear close vision: yes Clear distance vision: yes Depth perception: yes Three-dimensional vision; ability to judge distances and spatial relationships: yes Ability to adjust eye to bring an object into sharp focus: yes Specific demands not listed: WORK ENVIRONMENT Job may have exposure to the following environmental conditions: Yes/No
– Wet, humid conditions (non-weather): no Work near moving mechanical parts: yes Fumes or airborne particles: yes Toxic or caustic chemicals: no Outdoor weather conditions: no Extreme cold (non-weather): no Extreme heat (non-weather): no Risk of electrical shock: yes Work with explosives: no Risk of radiation: yes Vibration: no Hearing ability required for work environment is:
– Yes/No
– Ability to hear alarms on equipment: yes Ability to hear patient call: yes Ability to hear instructions clearly: yes Hi/Med/Lo
– The typical noise level for the work environment is: med Repetitive Motion Actions
– Percent of Time
– Repetitive use of foot control: 00% Repetitive use of hands: 70% Grasping
– simple/light: 40% Grasping
– firm/heavy: 5% Fine dexterity: 10%