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Operations analyst health practice

Public Consulting Group

This is a Full-time position in Austin, TX posted May 23, 2019.

Public Consulting Group, Inc.

(PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need.

Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 2,200 professionals in 55 offices around the U.S.

and in Montreal, UK and Poland.

The firm draws on more than three decades of consulting to public sector clients to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies.

PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve.

Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.

Overall Responsibilities: PCG is seeking candidates for Operations Analyst positions located in Austin, TX.

These positions will be members of a dedicated team of data and operations professionals who focus on data analysis, data management, data validation, quality control, and first-line client service (“Data Team.”) The Data Team supports a portfolio of projects that currently spans more than 10 states and two product lines, school bases services and emergency medical services.

Both product lines seek to complete financial cost reports for public sector clients who receive Medicaid revenues.

As part of this team, the Operations Analyst will work with both internal teams and external clients and be assigned day-to-day operational tasks arising from project work.

The Operations Analyst will be trained on the specific product lines and internal software but are expected to have a strong analytical and operational focus as well as the ability to provide front line client service.

Responsibilities: Data Analysis and Validation Conduct financial analysis of cost reports including trend analysis, variance analysis, and root cause data investigations.

Gathering and interpreting cost and/or ratio data to identify variances and trends, create reports and perform advanced analysis when necessary Perform “desk audits” of cost reports, validating data submitted against supporting documentation Quality Control Monitor and track data received for projects Complete quality assurance checks for assigned projects Client Service Communicate with internal and external clients about data discrepancies, missing information, needed documents, upcoming deadlines, and status.

Appropriately escalate issues within the Team.

Provide first line client support via group email box and shared phone help line.

Operational Improvement With guidance, identify, document, and review opportunities for operational improvements Assist in the development of standard materials to execute operational improvements such as trainings, standard operating procedures, and job aids Other Special projects as assigned Required Skills Strong interpersonal, organizational, research, and time management skills Demonstrate a detailed and process-oriented approach to problem-solving Demonstrate sound judgment in completing tasks and in seeking guidance when needed Demonstrate a positive attitude and demeanor; showing initiative, enthusiasm, and strong willingness to learn Demonstrate a commitment to deliver exceptional client service for internal and external clients Ability to report and track findings, review documentation, and notify upper level management of key issues.

Ability to embrace change and flexibility Ability to juggle multiple assignments at once, seeking prioritization when necessary.

Ability to work both in a team situation and autonomously.

Proficiency in Microsoft applications Required Experience: Bachelor’s Degree is required 1-3 years of relevant work experience is required Proficiency with Excel is required Experience with or knowledge of Medicaid, Healthcare, Education, and/or customer support is beneficial Other Requirements: Full Time, 40 hours per week Low to No Travel Required (maximum travel of 10%) #LI-SG1