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Manager – Patient Transport – Full Time, Night Shift

Rush University Medical Center

This is a Full-time position in Chicago, IL posted July 28, 2019.

Job Title: Manager
– Patient Transport
– Full Time, Night Shift Department: Patient Transport Shift: 3rd Specialty: Patient Transport Job Number: 2019-1729 Date Posted: 05/30/2019 Position Type: Management Job Qualifications: Are you interested in joining a leading health care organization?

Join Rush University Medical Center We are seeking a dynamic Manager to lead our Patient Transport department at Rush University Medical Center This is a Full Time position 80 hours every two weeks, benefit-eligible Night Shift: 11:00 PM to 7:30 AM Rotating Weekends Position Highlights: The Manager of Patient Transport is responsible for the effective leadership of Patient Transportation services which includes but is not limited to the successful management of client/customer relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity.

The Manager of Patient Transport is responsible for the overall planning, organizing, directing, and controlling of Patient Transportation and Hospital activities.

The Manager, Patient Transport ensures compliance with regulatory agencies and for established policies and procedures.

The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities: Budget/Financial Responsibilities Ensures department operates within budget; controls expenses within area of responsibility.

Analyzes and justify workload trends and staffing levels.

Monitors and purchases supplies and equipment when necessary.

Customer Relations Develops and promotes positive effective customer service relations with patients, patient family members, visitors, and staff.

Ensures safe, comfortable, pleasant, and efficient transportation of patients; ensures accurate and timely delivery of patients, specimens, bloods, equipment, and other patient-related items; ensures maximum staff productivity.

Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with Patient Transport Services.

Recommends and participates in the solution of ongoing problems or trends.

Conducts customer and patient surveys/interviews on a regular basis as established by Regional Manager and National Patient Transport Director.

Promotes sales opportunities through hosting site tours and effective Patient Transportation presentations.

Operational Excellence Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy, and a team spirit.

Is reliable and trustworthy.

Displays interpersonal savvy and can build constructive and effective relationships.

Is action-oriented and achieves desirable outcomes as stated in facility goals and objectives.

Understands and facilitates organizational and departmental mission and values; develops vision and sets goals and performance standards accordingly.

Exhibits excellent verbal, written, listening, organizational, time management, and presentation skills.

Plans, organizes, directs, coordinates, and manages functions and activities of patient transportation department while minimizing cost.

Drives quality and continuously improves departmental performance through effective problem identification, analysis and resolution; innovative ideas, timely decision making, and task completion.

Maintains a safe, healthy, and pleasant work environment for staff; ensures dispatch and transport equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.

Establishes work standards and work flow.

Establishes and implements policies and procedures for departmental operations and ensures compliance.

People Management Selects, employs, orients, trains, develops, and terminates the employment of all levels of personnel including but not limited to dispatchers, trainers, transporters, couriers, drivers, elevator operators, etc.

Motivates staff to function as a team in achieving goals and maximum productivity.

Encourages and nurtures associate creativity and innovation.

Manages diversity and supports equal and fair treatment and opportunity for all.

Encourages staff to participate in education programs.

Builds effective teams and fosters open dialogue.

Encourages staff to participate in education programs.

Evaluates the performance of subordinates providing direction and meaningful goals on a consistent basis; recognizes positive employee performance; administers the disciplinary action process; maintains accurate manager’s counseling notes.

Monitors associates’ performance in accordance with departmental policies and procedures; ensures department quality standards are consistently achieved.

Interacts daily with nursing and other support departments; ensures the delivery of quality and timely service to patients, physicians, visitors, and staff.

Schedules paid time off and other benefit time; ensures adherence to departmental staffing guidelines on a daily basis; ensures adequate staffing levels are maintained; ensures accuracy of all appropriate records and time sheets.

Adheres to and promotes associates’ compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; works to comply with all federal and state regulatory agencies.

Administers departmental training and orientation programs; conducts regular manager meetings with subordinates.

Administration Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

Is a quick learner and can easily adapt to new technological advances.

Understands and is able to determine, explain, and develop dispatcher logic and transporter activities.

Demonstrates personal computer literacy and basic knowledge of Microsoft office.

Monitors and maintains the operation of TeamChimes hardware, software programs, page and phone handling systems including working with Information Systems and Persistech to ensure proper working order; ensures configurations are accurate and revise when necessary.

Keeps administration informed of activities, needs and/or concerns.

Coordinates Patient Transportation activities and services with other departments.

Develops service agreements as appropriate.

Continuously improves departmental performance utilizing recommended JCAHO guidelines and Tele-Tracking performance reports.

Is able to prepare, implement, measure, and report quality improvement initiatives.

Maintains records and statistical information for administrative, operational and regulatory purposes.

Ensures timely response to all patient and patient-related transportation requests according to budgetary guidelines.

Eliminates outliers over 30 minutes.

Continuously monitors response times and associate productivity.

Conducts Continuous Improvement Management Programs including but not limited to formal and informal staff observations, daily rounds, key user and patient/family surveys; meets established frequencies; utilizes Tele-Tracking as appropriate.

Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

Maintains a teamwork environment of highly motivated associates.

Position Qualifications Include: Bachelor’s degree preferred.

Leadership and management skills necessary to plan, organize, direct and control the activities of associates.

Service/quality mentality and attitude.

Effective organizational and time management skills.

Analytical ability to interpret financial and statistical data and to distinguish trends and other factors that impact operational activity.

General business acumen.

Mental ability to provide excellent judgment for problem solving related to the performance of associates’ coordination of activities related to Patient Transportation Services; enforcement of policies and emergency or stressful situations.

Excellent interpersonal skills necessary to interact motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relations skills must be strong, genuine and noticeable.

Physical ability to withstand frequent to prolonged walking, standing or sitting.

Effective verbal, listening, presentation and written communication skills.

Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Company Highlights: Rush’s new 14-story hospital is the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.

Rush University Medical Center is a four time Magnet facility located in Chicago, IL
– www.rush.edu Leading academic medical center, acute care hospital w/ 676 licensed beds.

Rush is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Are you interested in joining a leading health care organization?

Join Rush University Medical Center We are seeking a dynamic Manager to lead our Patient Transport department at Rush University Medical Center This is a Full Time position 80 hours every two weeks, benefit-eligible Night Shift: 11:00 PM to 7:30 AM Rotating Weekends Position Highlights: The Manager of Patient Transport is responsible for the effective leadership of Patient Transportation services which includes but is not limited to the successful management of client/customer relations, patient and customer satisfaction, program quality standards, performance improvement, and personnel performance and productivity.

The Manager of Patient Transport is responsible for the overall planning, organizing, directing, and controlling of Patient Transportation and Hospital activities.

The Manager, Patient Transport ensures compliance with regulatory agencies and for established policies and procedures.

The individual who holds this position exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.

Position Responsibilities: Budget/Financial Responsibilities Ensures department operates within budget; controls expenses within area of responsibility.

Analyzes and justify workload trends and staffing levels.

Monitors and purchases supplies and equipment when necessary.

Customer Relations Develops and promotes positive effective customer service relations with patients, patient family members, visitors, and staff.

Ensures safe, comfortable, pleasant, and efficient transportation of patients; ensures accurate and timely delivery of patients, specimens, bloods, equipment, and other patient-related items; ensures maximum staff productivity.

Resolves problems related to patient, visitor, staff, or employee complaints; resolves problems associated with Patient Transport Services.

Recommends and participates in the solution of ongoing problems or trends.

Conducts customer and patient surveys/interviews on a regular basis as established by Regional Manager and National Patient Transport Director.

Promotes sales opportunities through hosting site tours and effective Patient Transportation presentations.

Operational Excellence Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy, and a team spirit.

Is reliable and trustworthy.

Displays interpersonal savvy and can build constructive and effective relationships.

Is action-oriented and achieves desirable outcomes as stated in facility goals and objectives.

Understands and facilitates organizational and departmental mission and values; develops vision and sets goals and performance standards accordingly.

Exhibits excellent verbal, written, listening, organizational, time management, and presentation skills.

Plans, organizes, directs, coordinates, and manages functions and activities of patient transportation department while minimizing cost.

Drives quality and continuously improves departmental performance through effective problem identification, analysis and resolution; innovative ideas, timely decision making, and task completion.

Maintains a safe, healthy, and pleasant work environment for staff; ensures dispatch and transport equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.

Establishes work standards and work flow.

Establishes and implements policies and procedures for departmental operations and ensures compliance.

People Management Selects, employs, orients, trains, develops, and terminates the employment of all levels of personnel including but not limited to dispatchers, trainers, transporters, couriers, drivers, elevator operators, etc.

Motivates staff to function as a team in achieving goals and maximum productivity.

Encourages and nurtures associate creativity and innovation.

Manages diversity and supports equal and fair treatment and opportunity for all.

Encourages staff to participate in education programs.

Builds effective teams and fosters open dialogue.

Encourages staff to participate in education programs.

Evaluates the performance of subordinates providing direction and meaningful goals on a consistent basis; recognizes positive employee performance; administers the disciplinary action process; maintains accurate manager’s counseling notes.

Monitors associates’ performance in accordance with departmental policies and procedures; ensures department quality standards are consistently achieved.

Interacts daily with nursing and other support departments; ensures the delivery of quality and timely service to patients, physicians, visitors, and staff.

Schedules paid time off and other benefit time; ensures adherence to departmental staffing guidelines on a daily basis; ensures adequate staffing levels are maintained; ensures accuracy of all appropriate records and time sheets.

Adheres to and promotes associates’ compliance to standard universal and disease-specific precautions and the OSHA blood borne pathogen standard; works to comply with all federal and state regulatory agencies.

Administers departmental training and orientation programs; conducts regular manager meetings with subordinates.

Administration Understands and applies knowledge of basic patient transport concepts, infection control practices, and proper body mechanics.

Is a quick learner and can easily adapt to new technological advances.

Understands and is able to determine, explain, and develop dispatcher logic and transporter activities.

Demonstrates personal computer literacy and basic knowledge of Microsoft office.

Monitors and maintains the operation of TeamChimes hardware, software programs, page and phone handling systems including working with Information Systems and Persistech to ensure proper working order; ensures configurations are accurate and revise when necessary.

Keeps administration informed of activities, needs and/or concerns.

Coordinates Patient Transportation activities and services with other departments.

Develops service agreements as appropriate.

Continuously improves departmental performance utilizing recommended JCAHO guidelines and Tele-Tracking performance reports.

Is able to prepare, implement, measure, and report quality improvement initiatives.

Maintains records and statistical information for administrative, operational and regulatory purposes.

Ensures timely response to all patient and patient-related transportation requests according to budgetary guidelines.

Eliminates outliers over 30 minutes.

Continuously monitors response times and associate productivity.

Conducts Continuous Improvement Management Programs including but not limited to formal and informal staff observations, daily rounds, key user and patient/family surveys; meets established frequencies; utilizes Tele-Tracking as appropriate.

Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC.

Maintains a teamwork environment of highly motivated associates.

Position Qualifications Include: Bachelor’s degree preferred.

Leadership and management skills necessary to plan, organize, direct and control the activities of associates.

Service/quality mentality and attitude.

Effective organizational and time management skills.

Analytical ability to interpret financial and statistical data and to distinguish trends and other factors that impact operational activity.

General business acumen.

Mental ability to provide excellent judgment for problem solving related to the performance of associates’ coordination of activities related to Patient Transportation Services; enforcement of policies and emergency or stressful situations.

Excellent interpersonal skills necessary to interact motivate and communicate with a wide range of staff and hospital personnel in a professional manner; guest relations skills must be strong, genuine and noticeable.

Physical ability to withstand frequent to prolonged walking, standing or sitting.

Effective verbal, listening, presentation and written communication skills.

Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.

Company Highlights: Rush’s new 14-story hospital is the cornerstone of the Rush Transformation, an ongoing effort to build new facilities, renovate existing buildings and adopt new technology.

Rush University Medical Center is a four time Magnet facility located in Chicago, IL
– www.rush.edu Leading academic medical center, acute care hospital w/ 676 licensed beds.

Rush is an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.