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Manager of Operations – Retail Pharmacy

MedStar Health

This is a Contract position in Howard County, MD posted April 26, 2019.

Job Summary MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point.

All associates are accountable for their role in meeting patient experience standards.

Responsible for day-to-day operations planning, evaluation, budget adherence, and monitoring of multiple clinics under the MAS umbrella.

Minimum Qualifications Education/Training Bachelors degree.

Experience 5 years management experience in a health care setting.

License/Certification/Registration No special certification, registration or license required.

Knowledge, Skills & Abilities Effective verbal and written communication, problem solving and independent judgment skills required.

Ability to work independently and part of a team.

Advanced computer skills and supervisor experience required.

Must be proficient in Microsoft Office.

Primary Duties and Responsibilities Adheres to regulatory guidelines in patient care, administration, human resources and billing.

This includes strict oversight and audit related to compliance in the areas of laboratory (COLA/CLIA), radiology, dispensing, pharmaceuticals, and medications.

Oversees regulations associated with the Department of Health, HIPAA, OSHA, EEOC, FMLA and all other state and federal regulatory agencies.

Assists with the creation of operational policies and procedures as they relate to the provision, improvement and standardized of pharmacy services across MedStar, standardizes the intake, pickup, data entry, fill, and QA processes.

Provides ongoing training as updates, new policies or procedures are identified and implemented, and assists in monitoring compliance.

Assures the completion of all activities associated with payroll management.

Determines cost-effective staffing, equipment and supply alternatives.

Attains targeted metrics in the area of associate satisfaction, financial outcomes, quality and customer satisfaction and growth.

Demonstrates behavior consistent with MedStar mission, vision, goals and objectives and patient care philosophy.

Provide a consistent level of services in the MedStar Way across the clinic.

Develops and contributes to the achievement of established Department goals and objectives and adheres to department policies, procedures, quality standards and safety standards.

Ensures compliance with company policies and procedures and governmental/accreditation regulations.

Ensures patients and guests have a superior experience.

Serves as a liaison between patients and staff.

Resolves problems, conflicts, concerns, and complaints to attain maximum patient satisfaction.

Establishes and communicates the site staffing schedule with adequate advance notice for employees.

Consistently modifies staffing levels to assure that the site is patient responsive but fiscally responsible.

Adjusts staffing in accordance with fluctuating volume.

Implements and monitors bedside delivery programs at all locations, coordinates efforts between sites to ensure best practices, supports and assists bedside delivery technicians in the continued growth and success of the program, and co-manages performance of bedside delivery technicians.

Participates in multidisciplinary quality and service improvement teams as appropriate.

Participates in meetings, serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.

Performs other duties as assigned.

Performs pharmacy public relations function in the community and in the MedStar facilities, identifies and pursues new areas of business opportunity within the facilities, facilitates collaborative internal partnerships to ensure maximum capture rates.

Provides extra supervisory level support to pharmacy managers in the areas of coaching and counseling technician performance and attendance problems.

Recommends and maintains policies and procedures in partnership with stakeholders and clinical leadership.

Selects trains and orients and assigns facility staff or designates responsible person.

Assists with the development of performance standards, evaluates performance and conducts performance management planning.

Initiates or makes recommendations for personnel actions.

Assists in identifying methods to improve the efficiency of the department.

Supports the use of technology in clinical setting to improve patient care, safety, efficient and communications.

Responsible for competence related to all required Information Systems necessary for efficient day to day operations.

About MedStar Health MedStar Health is dedicated to providing the highest quality care for people in Maryland and the Washington, D.C., region, while advancing the practice of medicine through education, innovation and research.

Our 30,000 associates and 5,400 affiliated physicians work in a variety of settings across our health system, including 10 hospitals and more than 300 community-based locations, the largest visiting nurse association in the region, and highly respected institutes dedicated to research and innovation.

As the medical education and clinical partner of Georgetown University for more than 20 years, MedStar is dedicated not only to teaching the next generation of doctors, but also to the continuing education and professional development of our whole team.

MedStar Health offers diverse opportunities for career advancement and personal fulfillment.