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Local Medical Equipment Delivery Driver

Rotech Healthcare Inc.

This is a Full-time position in BOZEMAN, MT posted January 6, 2022.

Join the Leader in the Home Healthcare Industry
Rotech Healthcare Inc.

is a national leader in providing Respiratory and Sleep Apnea treatment as well as home medical equipment.   Each and every day, thousands of employees contribute to delivering outstanding customer service and patient care through hundreds of locations across 45 states.

For additional information, please visit our company homepage

We are seeking a dedicated Patient Service Technician
– Local Medical Equipment Delivery Driver who wants to be part of a company who makes a difference in patient’s lives.

In this position you will be responsible for making deliveries, providing services and ensuring patients and/or caregivers understand instructions for and are comfortable with use of respiratory and medical equipment.

Essential Duties and Responsibilities
Adheres to and implements all company policies and procedures, including but not limited to Clinical Programs
Adheres to the guidelines established in the ‘Rotech Way’
Builds relationships with patients and/or caregivers
Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

Complies with applicable laws and regulations
Delivers equipment and oxygen as required in accordance with industry standards and applicable federal, state and local laws and regulations
Delivers, sets up and maintains equipment at the delivery address using company vehicle
Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA/DOT and Joint Commission guidelines
Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
Encourages patients and/or caregivers to complete the Customer Perception of Care survey
Maintains assigned company vehicle in a clean and safe working condition
Observes additional needs that the patient may have and reports to management during morning meeting
Properly cares for & uses electronic tablet that is assigned for job duties
Provide clear instructions to patients and/or caregivers to ensure understanding of equipment
Reports equipment hazards and/or product incidents as required
Safeguards patient’s Protected Health Information and adheres to all HIPPA privacy regulations
Works with location personnel to coordinate deliveries
Available for on-call assignments as needed
Performs other duties as assigned
Supervisory Responsibilities
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver’s license in state of residence with a clean driving record (when applicable for the position)
Education and/or Experience
High school diploma or GED equivalent
3 year’s delivery experience
Experience working in healthcare, home health or the medical field
Strong customer service background
Skills, Knowledge and Abilities
Effectively communicate in English; both oral and written, with location employees and patients
Helpful, knowledgeable and polite while maintaining a positive attitude
Interpret a variety of instructions in a variety of communication mediums
Knowledge of Durable Medical Equipment (DME) or Home Medical Equipment (HME)
Maintain confidentiality and practice discretion and caution when handling sensitive information
Mapping skills including ability to plan time-saving delivery routes
Mechanical aptitude with ability to learn
Multi-task along with attention to detail
Must be able to accurately perform simple mathematical calculations using addition, subtraction, multiplication and division
Properly work an electronic tablet device that is used for services after training

Read and successfully interpret written directions and/or instructions in English
Self-motivation, organized, time-management and deductive problem solving skills
Sense of urgency and responsiveness to customers
Work independently and as part of a team
Physical Demands
Available for on-call assignments as needed (after business hours &/or weekends)
Requires sitting, walking, standing, talking or listening
Requires close vision to small print on computer and or paperwork