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Director, Clinical Operations

Carrum Health

This is a Full-time position in Chicago, IL posted January 5, 2022.

You’ll be a strong fit and maximize our consideration of your candidacy if you have the following experience (be sure your submitted resume reflects these please):

  • Senior Healthcare Operations Leader
  • Physician’s Assistant (PA) or Nurse Practitioner (NP or DNP)
  • Advanced Degree required (MPH, MBA, or PhD)
  • 5-10 years experience at a Healthcare Information Technology, Digital Health, or Healthcare Navigation company
  • Experience working in a “start-up” environment

At Carrum, we live and breathe the mission of transforming the healthcare system to create an unmatched experience for patients.

If you are passionate about changing healthcare and want to finally get rid of surprise bills, poor quality, and high prices, while thriving in an entrepreneurial, cutting-edge environment, we would love to connect with you.  

In 2014 Carrum reinvented the Center of Excellence (CoE) category in digital health.

We are the only company in this space with a digital platform and mobile app powering this novel marketplace.

Today, most of the US population lives within a 3 hours driving distance of a Carrum CoE and our providers rank in the top 10% nationally.

Our team’s execution has been recognized by the venture community and we’ve raised more than $50M in aggregate from investors like Tiger Global Management and Wildcat Ventures.

Our impact has been externally proven in a 2021 RAND Corporation study and featured as a Harvard Business School (HBS) case study .

We are looking for a Director of Clinical Operations to help us build and scale our clinical processes.

This role is crucially important for the care of our patients and helps to ensure the right team and practices are in place to support and guide our patients throughout their experience in the program.

Reporting to the Chief Medical Officer, you will own the vision and management of our clinical team; helping us ensure that our brand continues to be the leading CoE platform built on a foundation of clinical quality and appropriateness of care.

You’ll be responsible for keeping up to date with the latest trends in healthcare.

You’ve hustled, you’ve created, you’ve implemented, and you love the intensity of a startup in high-growth mode.

You’re excited about this opportunity because you will…

  • Be responsible for defining our vision for clinical operational excellence, establishing and driving success metrics, and leading the clinical team to create a streamlined patient experience
  • Provide expertise, strategic leadership, and direction to the Clinical Team and Care Team
  • Work cross functionally with our Clinical Team, Provider Team and Operations team to reduce variation and standardize clinical care and operational effectiveness according to best practices
  • Work closely with our Provider Team to manage the Care Team implementation of new procedure lines 
  • Regularly collaborate with colleagues across the organization to meet the needs of the business and the patient
  • Evaluate new products by identifying opportunities to leverage clinical workflows and flagging any risks
  • Support the rollout, training, and effective communication on new clinical features and functionality in support of new product launches and new clinical tools
  • Administer and supervise recruitment and hiring practices for the department

We’re excited about you because…

You bring a rich background in clinical quality.

We hope to see from you:

  • License/Certification: Physician’s Assistant (PA) or Nurse Practitioner (NP or DNP)strongly preferred
  • 5-10 years of healthcare operations and management experience
  • Digital health experience strongly preferred
  • Excellent project management skills, with proven ability to execute highly complex projects with multiple cross-functional stakeholders
  • Proficient with spreadsheet software (Google Sheets, MS Excel)
  • Entrepreneurial and resourceful — as an early member of a startup, we need people who can find creative ways to make a big impact quickly and without much direction
  • Experience handling deadlines, keeping many balls in the air, and prioritizing work in a fast-paced, dynamic environment

Why you’ll love working with us…

  • We’re a hard-working, humble, and compassionate group motivated to solve the hard problems in healthcare today.

    You’ll work with talented, experienced co-workers from companies like Booz & Company, Livongo, 98point6, Google, and Optum.

    We believe in using data to inform decisions, technology to make our jobs easier, and creative thinking to pave the future.

  • We are working with some of the most recognized and esteemed names in the country.

    Top hospitals like Johns Hopkins, Mayo Clinic, Stanford Health Care, Scripps Health, and Rush Health have joined our platform.

    Employers who use our benefit include Walgreens, US Foods, United Airlines, and large public sector organizations like the self-insured schools of California, and the State of Maine. 

  • We empower team members to be autonomous and provide a collaborative environment where you get support and healthy feedback.

    You can bring your authentic self to work every day and are encouraged to help others do the same.

  • We carve out time to let go of work to celebrate our successes and have fun.

    We’re all working remotely right now, but prior to the pandemic a few of the monthly activities we enjoyed included group dinners, bowling, and hiking.

    Now we bring the fun online with holiday costume contests, arts and crafts activities, musical events, weekly meditations, and gratitude sessions.

  • You’ll feel proud that the work you do each day directly impacts people’s lives in big and meaningful ways.

Other benefits:

  • Stock option plan
  • Regular all-company work from home days
  • Self-managed vacation days, within reason
  • Paid parental leave
  • Health, vision, and dental insurance
  • 401K retirement plan

About Carrum

We’re a health tech company that brings value-based care to the masses.

We help employers deliver a memorable patient experience, immediately lower healthcare costs, and drive better outcomes and achieve this through the power of technology and human-centered design.

Since launching in 2014, we’ve partnered with Fortune 500 employers and top hospitals across the nation.

We’ve been recognized by Harvard Business School and featured in TechCrunch, The Los Angeles Times, Washington Post, and Modern Healthcare.

We believe we’re only scratching the surface of our opportunity and we’re looking for incredible people like you to help us realize our full impact.

Carrum Health is an equal opportunity employer and encourages all applicants from every background and life experience.